Frequently Asked Questions
Frequently Asked Questions About Purchasing Tickets
I can be sure that I will receive my confirmed tickets. Why?
Our first priority is to make sure you will get your confirmed tickets. In order to do so, we operate a customer service team, a network of reliable suppliers and an supply chain department. This means each order gets personal care from our team, and is processed by our professionals.
We are not an online marketplace, not a ticket exchange website. We don’t let you struggle your way to the ticket through sellers and fees and vague Terms & Conditions.
In the long run – we are here to stay, therefore we are responsible and dedicated. It’s simple, we want to see you again in our website. Feel free to contact us. We are always available for our clients.
How do I get my tickets?
For each ticket category you have a Buy button. More information about the delivery method is there. Usually there are one or two options that are available for each ticket.
Usually we supply your tickets to your hotel, the day before the match. The delivery is made by local courier services. A local address is also fine.
In some cases we will set a central pick-up spot, usually when you arrive at the day of the match, and do not have a hotel reservation.
Delivery in Italy will be, in most cases, at the stadium or a nearby spot. You will receive the full pick-up details by e-mail after your ticket is confirmed.
When we say "pick up at the venue", you still need to get the full instructions from us as to the exact location at the venue.
In some cities hotel delivery is possible for additional fee.
Home delivery is also possible in some cases, but the costs are quite high.
What if I didn't book any hotel yet?
If you do not have hotel details yet, you are most welcome to place your order and submit the hotel details at a later stage. In order to ensure proper delivery this must be done one week prior to the event. Our customer service team will stay in touch with you after your tickets are ordered and confirmed.
Should I inform the hotel about the arrival of the tickets?
It is very important that you inform your hotel. They should know you are expecting an envelope and the hotel reception must receive the delivery and sign for it.
Can you guarantee that we will sit together?
If not written differently, we are committed to seat you at least in pairs.
Where exactly will I sit?
The ticket categories we can offer are specified in each event page. We give as much information as we have. If we only write "Long side" or "Short side" – it means we do not have a more precise info about your seat. We will always supply the best available tickets, but can give no specific indication or guarantee about the exact seat. Please remember that most of the matches we sell tickets to are sold-out.
Can I reach you if I have any issue?
After purchasing your ticket, you can use our emergency customer support hotline numbers +353-1-526-2839 and +34-93-1846750. This number should be used by existing customers only for any issue or enquiry regarding the purchased tickets. Our customer service team will handle any issue, so you can relax and enjoy your trip. It is important to inform us ASAP about any problems with the ticket itself or its delivery.
What happens if the date or time of the match changes?
Use our unique database to check for updates. When possible and especially in the major leagues, when match date and time is not final, we give you the earliest and latest possibilities in the event page. With this info in mind you can safely book a flight and a hotel. Then, all you need to do is check the final date and time of the match with us, for the major tournaments and events and with the official league sites for the smaller ones.
Why are tickets prices higher than their face value?
In today’s world, tickets are a commodity, but the service is not. The difference in the price reflects the various costs we have to obtain and process your tickets: among them - constantly improving and updating our site, keeping a network of representatives and suppliers, purchasing season tickets, not to mention providing unsurpassed customer service. We do our best to keep our prices competitive and our profit margins slim.
Can I cancel, for any reason, after I have placed an order?
Our cancellation policy is described in article 8.4 of the terms and conditions.
I have just purchased a ticket online, what am I supposed to receive and what will happen next?
In the next few minutes you will receive an automated e-mail message which means that we received your order details and started handling it. Within one working day, you will receive another e-mail with all of the details we need to insure the delivery of your tickets. There is no need to contact us. Every order is processed right away. Should you have any questions or inquiries, before or after ordering, we would be more than happy to speak with you, simply use our contact us form or call our Customer Service.